Refund policy

You get a full refund (minus network fee) if:

• Your gift is not delivered within 12 hours of your payment reaching “finished” status.
• The redemption code is invalid or already redeemed when it arrives, and you report it within 48 hours of delivery. We verify against our purchase receipt from claude.ai/gift.

No refund:

• After the code has been successfully redeemed.
• If you sent funds to an address other than the one on your authorized private payment page, or used the wrong asset or network.

How refunds are paid

• In the same cryptocurrency you paid with, minus the network transaction fee.
• To a refund address you provide by replying to any of our order emails.
• We record the refund transaction hash on your order and email it to you.

Underpaid orders

If the receiving wallet gets less than the quoted amount, submit the transaction ID and contact support. Do not send a second transfer unless support confirms the amount, asset, network and destination. Any refund remains subject to network fees.